Refund policy

Return & Refund Policy

At Humbrah, many of our products are made to order or produced in limited quantities. Because each item is created specifically for you, we ask that you review your order carefully before completing your purchase.

Returns

Due to the custom and made-to-order nature of our products, all sales are generally final. We do not accept returns or exchanges for:

  • Incorrect size selection

  • Change of mind

  • Ordering the wrong item

  • Minor color variations caused by different screen displays

Please refer to our size guides before placing your order. If you have any questions about sizing or a product, we're happy to help before you order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we'll make it right.

Please contact us within 14 days of receiving your order and include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the damage or incorrect item

After reviewing your claim, we may offer a replacement or refund, depending on the situation.

Claims submitted after 14 days may not be eligible for replacement or refund.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Because orders move into production quickly, we cannot guarantee changes or cancellations once production has begun.

Refunds

Approved refunds will be issued to the original payment method used at checkout.

Once your refund has been processed, it may take 5–10 business days for your bank or credit card provider to post the funds to your account, depending on their processing times.

Shipping charges are generally non-refundable unless the return is the result of our error or a damaged or defective product.

Lost or Delivered Packages

If your tracking information shows your package as Delivered but you cannot locate it:

  1. Please wait at least 24 hours.

  2. Check around your delivery location.

  3. Ask household members or neighbors if they accepted the package.

  4. Contact the shipping carrier for additional delivery details.

If you're still unable to locate your package, contact us and we'll do our best to assist you.

Need Assistance?

If you have questions about your order or believe there's an issue with a product you've received, please visit our Contact page and include your order number along with a detailed description of the issue.

We appreciate your support and will always work to provide the best possible customer experience.