FAQ
Product Information
What kind of shirts do you print on?
Most of our t-shirts are printed on soft, premium ringspun cotton blanks. Fabric content may vary slightly depending on the color and style you choose.
How are your shirts printed?
Our apparel is printed using either screen printing or direct-to-garment (DTG) printing, depending on the design, garment, and production method.
How should I wash my apparel?
To keep your apparel looking its best, we recommend:
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Machine wash cold with like colors.
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Use a mild detergent.
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Hang dry or lay flat to minimize shrinkage.
If you'd like your garment to shrink slightly, wash it in warm water and tumble dry on low heat.
Why does my DTG shirt have a slight smell?
Some direct-to-garment (DTG) printed garments may have a mild odor when they first arrive. This is completely normal and is a byproduct of the printing process. The smell will disappear after the first wash.
Processing & Shipping
How much does shipping cost?
Shipping rates are calculated automatically during checkout based on your order and shipping destination.
Do you ship internationally?
At this time, we only ship within the United States.
How long will it take to receive my order?
Most of our products are made to order. Orders typically require 3–7 business days for production before they ship. During holidays, product launches, or other high-volume periods, processing times may be slightly longer.
Can I combine multiple orders into one shipment?
In most cases, no. Once an order is placed, it enters our production queue separately and cannot usually be combined with another order.
Can I change my order after it's been placed?
If you need to update your size, shipping address, or other order details, please contact us as soon as possible. We'll do our best to accommodate your request before production begins, but changes cannot be guaranteed.
My tracking number isn't updating. What should I do?
Please allow 24–48 hours after receiving your shipping confirmation email for the carrier to update your tracking information.
My package says "Delivered," but I can't find it.
Please wait at least 24 hours, as carriers sometimes mark packages as delivered before they arrive. We also recommend checking:
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Around your property
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With neighbors or household members
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Your local post office or shipping carrier
If you're still unable to locate your package, contact us and we'll be happy to help.
Returns, Exchanges & Order Issues
What is your return policy?
Because many of our products are made to order or produced in limited quantities, all sales are generally final.
What if I receive the wrong item or a damaged item?
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery. Include your order number and photos of the item so we can review the issue and make it right as quickly as possible.
Can I cancel my order?
If you need to cancel your order, contact us immediately. We cannot guarantee cancellations once production has begun.
Account & Orders
Do I need an account to place an order?
No. You can complete your purchase as a guest without creating an account.
How can I view my previous orders?
If you created a customer account, simply sign in using the email associated with your account to view your order history.
If you checked out as a guest, refer to your order confirmation email or contact us if you need assistance locating your order.
How do I update my billing or shipping information?
If customer accounts are available on our store, you can update your saved shipping addresses and account information after signing in.
If you've already placed an order and need to make changes, please contact us as soon as possible. We'll do our best to update your information before your order enters production.
Contact Us
Still have questions?
We're here to help.
Visit our Contact page and send us a message. To help us assist you more quickly, please include your order number (if applicable) along with a detailed description of your question or issue.